Privacy Policy

Privacy Policy and Notice at Collection

Effective Date: Jan 1, 2024

The operator of this website SBay Print & Design LLC and its affiliates (collectively referred to as “Distributor,” “we,” or “us”) collect information about you when you use this website, as well as other websites, applications, and online services we operate (collectively, the “Services”).

BY ACCESSING OR USING THE SERVICES, YOU CONSENT TO THE COLLECTION AND PROCESSING OF INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY AND NOTICE AT COLLECTION. IF YOU DO NOT AGREE TO ANY PART OF THIS POLICY, PLEASE DO NOT USE THE SERVICES.

1. Scope of This Privacy Policy and Notice at Collection

This Privacy Policy and Notice at Collection (collectively, the “Notice”) outlines the types of information Distributor collects—both directly and indirectly—why we collect it, how we use it, and how you can manage your information through the Services. This Notice applies when you use our Services or communicate with us offline, such as by phone.

Depending on your U.S. state of residence, you may have additional rights. For details, including those provided under the California Consumer Privacy Act (“CCPA”), please refer to the State Privacy Rights section of this Notice.

If a specific Service has its own privacy policy or links to a different privacy policy, that policy will govern instead of this Notice. This Notice does not apply to any website or service that does not display or link to it.

In some cases, our agreements with customers may include terms regarding the collection, use, storage, or disposal of personal information. If any provision in a customer agreement conflicts with this Notice, the customer agreement will control—but only to the extent of the conflict.

If you haven’t already, we encourage you to review our Terms of Service for additional information.

2. Categories of Information We Collect

Distributor may collect the following categories of personal information. These categories reflect the types of data collected from consumers within the preceding 12 months:

Identifiers: Includes real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, and similar identifiers.

Personal Information (as defined under Cal. Civ. Code § 1798.80(e)): Includes name, address, telephone number, and other contact details. Some of this information may overlap with other categories.

Commercial Information: Includes records of products or services purchased, obtained, or considered, as well as purchasing or consumption histories and tendencies.

Internet or Network Activity: Includes browsing history, search history, and information regarding your interactions with websites, applications, or advertisements.

3. Purpose of Collection and Use

We collect personal information to support and operate our business effectively. Most commonly, we use your personal information under the following legal bases:

To fulfill a contract we are entering into or have entered into with you

To pursue our legitimate interests (or those of a third party), provided your rights and freedoms do not override those interests

To comply with legal or regulatory obligations

Distributor does not sell or share personal information. If this practice changes, we will update this Notice to identify the categories of personal information sold or shared.

We will only use your personal information for the purposes for which it was originally collected, unless we reasonably determine that another use is compatible with those purposes. If we need to use your information for an unrelated purpose, we will notify you and explain the legal basis for doing so. In certain cases, we may process your personal information without your knowledge or consent, where permitted or required by law.

We use personal information for the following purposes based on our legitimate interests:

To communicate with you

To administer and protect our business and the Services (e.g., troubleshooting, data analysis, security, system maintenance, support, reporting, hosting, and business restructuring)

To detect, prevent, and investigate fraud or misuse of the Services

To deliver relevant content and advertisements and measure their effectiveness

To analyze data to improve our website, products, Services, marketing, and customer experience

To make recommendations about products or Services that may interest you

To evaluate candidates for employment or internship opportunities

We also use personal information when necessary to perform a contract, including:

Processing payments, orders, and transactions

Managing fees and charges
Collecting and recovering amounts owed
Setting up and maintaining your account

Managing our relationship with you, including:

Notifying you of changes to our terms or privacy policy
Requesting feedback, reviews, or survey participation
Responding to inquiries and support requests

We may also process personal information to comply with legal obligations.

For the purposes of this Notice, “process” means any operation performed on personal information—automated or otherwise—including collection, recording, organization, storage, adaptation, use, disclosure, combination, erasure, or destruction.

If we are required by law or contract to collect personal information and you fail to provide it when requested, we may be unable to fulfill our obligations or provide certain products or Services. In such cases, we will notify you of the impact.

4. Information Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Notice, unless a longer retention period is required or permitted by law.

Retention periods are determined based on the following criteria:

Duration of your relationship with us: For example, we retain data while your account is active or while you continue to use the Services.

Legal obligations: Certain laws may require us to retain records of transactions or communications for a specified period.

Legal considerations: We may retain information to support our legal rights, including for statutes of limitations, dispute resolution, litigation, or regulatory investigations.

5. How We Collect Information

We collect personal information through the following methods:

A. Information You Provide Directly

You may provide personal information when you interact with the Services, including when you create or update an account, request customer support, or communicate with us. This may include:

Your name, postal address, email address, and telephone number

Username, password, and other registration credentials

Transaction-related details, such as purchases or downloads

Information shared during customer support interactions

Any other data you choose to submit through the Services

If you make payments through the Services, we may collect information necessary for payment processing, such as:

Credit or debit card number, expiration date, CVV code

Billing address and company name

Other payment-related details (“Payment Information”)

We use third-party payment processors—currently Stripe, PromoPayment, Authorize.net, PayPal, and Shopify Payments (via Shop or Shopify)—to securely process your Payment Information. When you make a purchase using a credit or debit card, your Payment Information is encrypted and transmitted directly to the applicable Payment Processor. Distributor does not store this information and is not responsible for how these processors collect, use, or protect your data.

If you choose PayPal for your transaction, you will be redirected to the PayPal website, where PayPal’s privacy policy governs the information you provide.

If you complete a purchase through Shop or Shopify, your payment will be processed by Shopify Payments. Shopify’s privacy practices apply to any information you submit during checkout. For more details, please refer to the privacy policy of the relevant Payment Processor.

B. Information Collected Automatically

The Services may automatically collect information about your usage and device, which may include:

Device type, system and application software

Pages or screens viewed and duration of viewing

Unique device identifiers

IP address

Operating system, traffic data, logs, and communication metadata

Metadata from files stored on your device (e.g., photos, audio/video clips, contacts)

Some of this data may qualify as personal information depending on your location and applicable laws.

C. Information from Third-Party Sources

We may supplement the information we collect with data from third-party sources. For example:

If you interact with a third-party site or application that integrates with our API (or vice versa), we may receive information about you or your connections

If you are referred to us by a partner or affiliate, we may receive relevant information from that referral source

6. Cookies and Other Data Collection Technologies

The Services may use cookies, pixel tags (also known as web beacons, flash cookies, and clear GIFs), and similar technologies (“Data Collection Technologies”) to enhance your experience and improve functionality.

Cookies are small text files stored on your browser or device. They typically include the domain name from which the cookie originated, its expiration date, and a unique identifier. Cookies may store information such as your user preferences, browsing history, and interactions with the Services.

Web beacons (or pixel tags) are small pieces of code embedded in web pages or emails that allow us to monitor user behavior and website traffic. To learn more about cookies and web beacons, visit www.allaboutcookies.org.

We use Data Collection Technologies to:

Store login credentials and user preferences

Measure the effectiveness of marketing campaigns

Compile usage statistics and analytics

Detect and prevent fraudulent activity

Analyze technical performance and navigation patterns

We may also collect system-level data from your device, such as:

Operating system and browser type

Domain and system settings

Language preferences

Country and time zone

Google Analytics is used to gather aggregate data about how users interact with the Services. This tool does not directly identify individuals. You can learn more about Google’s data practices and opt out by visiting or downloading the .

Your Control Over Cookies Most web browsers, including mobile browsers, offer settings to manage or reject cookies and alert you when cookies are being used. You may also be able to disable mobile device identifiers through your device settings. Please note that disabling cookies or identifiers may limit access to certain features of the Services.

Do Not Track (DNT) Signals Some browsers include a “Do Not Track” feature that signals to websites that you prefer not to have your online activity tracked. However, because DNT signals are not yet standardized across the industry, Distributor does not currently respond to them.

7. How We Share Information

Distributor may share your personal information in the following circumstances:

At your request or to fulfill a purpose you initiated (e.g., processing payments or providing Services you signed up for)

As disclosed at the time of collection or as otherwise described in this Notice

To support the delivery and improvement of the Services, including sharing with our affiliates and trusted business partners who assist with operations, analytics, and customer support

In connection with a business transaction, such as a merger, divestiture, restructuring, reorganization, dissolution, or sale of assets

To comply with legal obligations, including court orders, laws, or regulatory requests

To enforce our rights or fulfill our obligations under any agreement between you and Distributor

To protect the rights, property, or safety of Distributor, our customers, or others

Additionally, we may share your contact information with third-party companies that conduct marketing and advertising on our behalf. These companies may use your information solely to support Distributor’s promotional efforts. You are under no obligation to respond, and these companies are prohibited from using your information for unrelated purposes.

Disclosure Summary In the past twelve (12) months, Distributor has disclosed the following categories of personal information to service providers for business purposes:

Identifiers

Personal information categories as defined by the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Commercial information

Internet or other similar network activity

8. Your Choices Regarding Personal Information

You may stop the collection of personal information by discontinuing use of the Services.

If you wish to review, correct, update, delete, suppress, restrict, or request an electronic copy of personal information you have previously provided (subject to applicable law), please contact us at .

When submitting your request, please clearly specify:

The personal information you would like to update, delete, or restrict

Whether you wish to suppress your information from our database

Any limitations you would like to place on our use of your information

For your protection, we only process requests submitted from the email address associated with your account. We may also require identity verification before fulfilling your request.

Please note:

Certain information may need to be retained for recordkeeping purposes or to complete transactions initiated prior to your request

We may be unable to grant access to specific data for legal, security, or operational reasons

If you believe we have not complied with this Notice, please notify us. We will make good faith efforts to investigate and resolve the issue.

Notice to California Residents Under California Civil Code Section 1798.83, individual California residents may request information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact us at . Please note that Distributor does not disclose personal information to third parties for their direct marketing purposes.

9. Security of Your Information

We are committed to protecting your personal information. Distributor employs physical, technical, and organizational safeguards designed to secure the data we process and maintain. However, no system or method of online transmission is completely secure. We cannot guarantee the security of any information transmitted to or through the Services, and you do so at your own risk. We encourage you to use appropriate security measures to protect your information.

You are responsible for maintaining the confidentiality of any password or authentication credentials used to access secure areas of the Services. Any activity conducted through your credentials will be considered authorized by you. Unauthorized access to password-protected or secure areas is strictly prohibited and may result in criminal prosecution. We reserve the right to suspend access to the Services without notice if we suspect or detect a security breach.

If you believe that any information you have provided to us is no longer secure, please contact us immediately at .

10. Links to Third-Party Websites and Services

The Services may contain links to third-party websites or services that are not operated by Distributor. Clicking these links will direct you away from our Services. The presence of a link does not imply endorsement of the third-party site or the accuracy of its content.

If you choose to visit a third-party website or service, you are subject to its privacy practices and policies. This Notice does not apply to any personal information you provide to those external sites or services.

11. Changes to This Privacy Policy and Notice at Collection

The Effective Date of this Notice is listed at the top of this webpage. As we enhance the Services, we may update or revise this Notice. If we make material changes that reduce your privacy rights, we will notify you in advance by email and/or by posting a notice within the Services.

Your continued use of the Services after the Effective Date of any amendment constitutes your acceptance of the updated Notice. The revised Notice supersedes all previous versions.

12. Children’s Privacy

The Services are not directed to, or intended for use by, individuals under the age of 13. In accordance with the U.S. Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without verified parental consent. If we become aware that we have received personal information from a child under 13 without such consent, we will use that information only to respond directly to the child (or their parent or legal guardian) to inform them that they are not permitted to use the Services.

13. Notice to International Visitors

The Services are intended for use by businesses and individuals located in the United States and Canada. Distributor is headquartered in the United States, and the Services are controlled and operated from within the United States. Personal information collected through the Services is processed and stored in the United States, where privacy laws may differ from those in your country of residence.

By accessing or using the Services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States for processing in accordance with this Notice.

14. State Privacy Rights

Certain U.S. state consumer privacy laws (“State Privacy Laws”) grant residents additional rights regarding the collection, use, and sharing of their personal information. This section applies to individuals residing in jurisdictions with such laws, including California, Colorado, Connecticut, Virginia, Utah, and Nevada.

Your Rights and Choices

Right to Access and Data Portability You have the right to request details about our collection and use of your personal information over the past twelve (12) months. Upon receiving and verifying your request, we will provide:

The categories of personal information we collected about you

The sources from which we collected that information

The business or commercial purposes for collecting the information

The categories of third parties with whom we shared the information

The specific pieces of personal information we collected (also known as a data portability request)

If applicable, the categories of personal information disclosed for a business purpose and the categories of recipients who received it

Right to Correct Information You have the right to request that we correct any inaccurate personal information we maintain about you.

Right to Delete You have the right to request the deletion of personal information we have collected and retained about you, subject to certain legal exceptions. Upon receiving and verifying your request, we will delete your personal information from our records and instruct our service providers to do the same, unless an applicable exception prevents us from doing so.

Right to Opt Out of Sale or Sharing for Cross-Contextual Behavioral Advertising Distributor does not sell personal information or share it for cross-contextual behavioral advertising purposes.

Right to Limit Use of Sensitive Personal Information You have the right to limit how your sensitive personal information is used. However, Distributor does not collect or process sensitive categories of personal information as defined under applicable State Privacy Laws.

Non-Discrimination We will not discriminate against you for exercising any of your privacy rights. This includes denying access to the Services, charging different prices, or providing a different level or quality of service.

To submit a privacy-related request, please clearly indicate that your inquiry pertains to “Your Privacy Rights.” Specify the type of request you are making (e.g., access, deletion, correction, data portability), and include the following information:

Full name

Street address

City, state, and ZIP code

Email address or phone number where we can reach you

Requests that are incomplete, improperly labeled, or not submitted through the appropriate channels may not be processed.

Appealing a Decision If you wish to appeal a decision regarding a consumer rights request, please use one of the submission methods described above. Your appeal should include a brief explanation of why you believe our decision was incorrect. We will respond in writing within 60 days of receiving your appeal, including a summary of any action taken—or not taken—and the reasons for our decision.

Authorized Requests Only you, or someone legally authorized to act on your behalf (such as a registered agent in your state), may submit a verifiable consumer request related to your personal information. You may also submit a request on behalf of your minor child.

You may submit a request for access or data portability no more than twice within a 12-month period. Each request must include sufficient information to allow us to reasonably verify your identity (or that of your authorized representative), and must describe the request in enough detail for us to understand, evaluate, and respond appropriately.

We are unable to respond to your request or provide access to personal information unless we can verify your identity or legal authority to make the request, and confirm that the personal information pertains to you. You are not required to create an account with us to submit a verifiable consumer request. Any personal information provided in connection with such a request will be used solely to verify your identity or authority.

We aim to respond to verifiable consumer requests within forty-five (45) days of receipt. If additional time is needed (up to a total of 90 days), we will notify you in writing and explain the reason for the extension. Responses will be delivered electronically.

Disclosures will cover only the 12-month period preceding the date of the request. If we are unable to comply with your request, we will provide a written explanation. For data portability requests, we will deliver your personal information in a format that is structured, commonly used, and capable of being transmitted to another entity without hindrance.

We do not charge a fee to process or respond to verifiable consumer requests unless the request is excessive, repetitive, or clearly unfounded. If a fee is warranted, we will inform you of the reason and provide a cost estimate before proceeding.

15. Contact Us

If you have any questions about this Privacy Policy and Notice at Collection, or about our privacy practices while using the Services, please contact us at .